Shipping & Returns
Customer Care: email@example.com
Hours: Monday to Friday 9am - 5pmDeliveries ToShine Apparel Co.PO Box 212Georges Hall, NSW, 2198Australia
Shipping is offered at a flat-rate of $9.95 for Domestic Shipping across Australia.
Shipping is offered at a flat-rate of $17.95 for International Shipping worldwide.
Orders are processed Monday to Thursdays from 8:30 am - 3:30 pm, and could take up to two business days to process before being shipped. Tracking details will be provided once shipped with a notification of shipping being sent to the email provided when checking out. Same-city deliveries arrive overnight and deliveries to nearby cities within 3-4 days. Though very speedy, we do not currently offer an express or guaranteed overnight delivery service. All our deliveries are require signatures upon delivery, offer tracking and are 100% carbon neutral. In any event of a flash sale or large promotion, orders may take longer than usual to ship due to a larger than expected influx of orders. *Shipping times do not include processing time before shipping.*Shipping times will vary based on location, there is no guarantee of expected delivery times, please refer to tracking details that are provided once sent.
ReturnsOur policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with original tags attached. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where refunds are not granted (if applicable) - The garment has been worn- The garment does not have original tags attached- Where the original invoice is not provided, and tags are not attached to the garment- Any garment not in its original condition, is damaged or missing parts for reasons not due to our error - Any garment that is returned more than 14 days after delivery
Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)We only replace items if they are defective or damaged and deemed faulty. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Shine Apparel Co., PO Box 212 Georges Hall, Sydney NSW 2198, Australia.